Frequently Asked Questions

Need to know more about Plentina? Below are common questions and answers about our platform.

Have my loan terms begun when I successfully registered?

No. Your loan begins only after you accept the offer. You will see all the details presented to you including due date and repayment amount before you accept our loan terms

What are the loan payment terms?

Our loan terms will explicitly be shown on your loan offer details in the app. Our common loan terms are up to 60 days.

What are the interest rates and fees for my loan? 

We will not charge interest during our launch phase but we charge a service fee to help cover our operations.

Is there a minimum or maximum loan amount?

We are evaluating the best loan amounts for our users. The minimum loan offer we provide is P100 with our partner stores. More loan offers will be available to you by using our services and being a good borrower. 

Can I have more than one active loan?

Plentina requires you to fulfill repayment of any active loans before applying for another.

Why am I ineligible for other loan offers?

The loan offers presented to you on sign-up can expand by using our services and being a good borrower through on-time payments. Please note that some loan offers will be unlocked with one of our optional pre-approved codes. If you have paid on time before and other offers still aren't available, make sure to exit the feedback prompt on your Plentina app.

Fair Use Policy

What is the Fair Use Policy?

The Fair Use Policy implies that all Plentina users can take a maximum of five (5) loans per day. When users reach their daily loan limit, they can only avail of another loan the next day. The daily loan limit term resets at 12 midnight. Please be reminded that we only allow one (1) outstanding loan per customer at any given time. You will have to repay your outstanding balance before you can avail of another loan.

Who is affected by the daily loan limit?

All Plentina users and all loan offers shall be subjected to the daily loan limit. You can avail of five (5) loans from any merchant per day. However, Plentina users are only allowed one 1 outstanding loan at any given time. You will have to repay your outstanding balance before you can avail of another loan. 

Does the 5 loans daily limit policy mean that I can take 5 loans simultaneously? 

No, we only allow one (1) outstanding loan per customer at any given time. You will have to repay your outstanding balance before you can avail of another one. Therefore, after availing and repaying 5 loans in one day, the app will no longer allow you to avail of another loan on that same day. Once you’ve reached the loan limit, you can only avail of another loan on the next day.

Why did I receive a daily loan limit message/notification - am I blocked?

You are not blocked. You have only reached the daily loan limit of five (5) loans. Feel free to borrow again on the next day! Your loan limit term resets at 12 midnight.​

Please reach out to us at customerservice@plentina.com if you’ll need more than 5 loans per day.

What is the daily limit for taking Plentina loans?

A user may avail of a maximum of five (5) loans per day. If you have reached your limit, you may take another loan the following day. 

Will receiving this message affect my current eligibility?

No, reaching the daily loan limit will not affect your eligibility nor your credit scoring. If you’ve reached your daily loan limit, you can reloan the same offers already available to you the next day, regardless of your credit score.

When can I borrow again?

After reaching your daily loan limit, you will have to wait until the following day to avail of a new loan. The loan limit term will reset at 12 midnight. 

Does the amount I am borrowing affect my daily limit? 

No, the daily loan limit applies to the number of loans taken that day regardless of amount.

I am taking a loan again because I did not receive my previous loan?

If you are having disbursement issues, please contact customerservice@plentina.com so that we may assist you. 

Is the daily loan limit applicable to all merchants?

Yes, the daily loan limit is applicable to all loan offers available to you.

 

I frequently repay on time. Can I increase my daily loan limit?

The Fair Use Policy is applicable to all Plentina users. Your credit score will not affect the daily loan limit it is a standard for all Plentina users.

If you wish to take more than five (5) loans per day, please reach out to customerservice@plentina.com

I’ve repaid all the loans today. Why am I still getting blocked? 

Repayment will not affect the daily loan limit. All Plentina users can avail up to five (5) loans per day only regardless of repayment. 

I really need to avail of more loans, how do I get past the daily loan limit?

If you need to avail more than five (5) loans on the Plentina app, you may reach out to us at customerservice@plentina.com.

Loan Term Options

What are the new terms available for Plentina loan offers? 

The Loan Term Options for Plentina Loans shall allow users to choose their preferred repayment period for the loans they borrow. Installment payment options are also available for SELECT loan offers. Kindly check your Plentina app to see the loan offers and terms available to you. 

 

Is the  Loan Term Options for Plentina Loans applicable to all merchants? 

Yes, the new loan term feature is applicable to all merchants. 

 

Is this Loan Term Options for Plentina Loans for free? If not, how much will you charge us when we borrow a loan and avail of this feature?

No, users will be charged with higher service fees when they avail a longer repayment period. The service fee will increase when you choose a longer repayment period. The following are the assigned service fee for each repayment period: 

 




 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
 
 
 
 
What is the installment feature in the Loan Term Options for Plentina Loans Feature?

You may repay in installments depending on the loan term you choose. You may check the details from loan terms available to you.
 

Will there be charges if I choose to pay in installments? How much will the additional charges be? 

Service fees per repayment period already includes the charges for installment payments. Please note that installment payments are only applicable to SELECT loan offers. 

May I change loan terms after I already picked one?

No, you cannot change loan terms after accepting a loan offer. Once you accept a loan offer on the Plentina app, the terms are considered final. Please make sure to review the terms and conditions of your loan before accepting the offer. 

 

How will I qualify for a longer repayment period?

The Loan Term Options that you may avail DEPENDS on the loan offers available to you. We are currently evaluating the best loan offers and terms for our customers to ensure that you get the best Plentina experience with the offers and terms made available to you. 

 

Will the loan terms affect my credit score/ credit limit eligibility? 

No, the loan terms will have no effect on your credit score/credit limit eligibility. Your credit score/credit limit eligibility will only be affected if you do not pay within the loan terms you have availed. 

 

Does the Loan Term Option feature allow me to take multiple loans at once?

No, the new feature does not allow you to take multiple loans at once. 

 

If I take another loan, can I pick another loan term? 

Yes, every time you select a loan, you will be asked to select the terms you would like to avail. Kindly make sure to double check and review all reminders before accepting a loan offer. 

 

Can I set my own loan terms? 

No, terms are limited to what’s available on their menu. 

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