Frequently Asked Questions

Need to know more about Plentina? Below are common questions and answers about our platform.

How to create an account on the Plentina app?

 Applying for a Plentina store credit loan is easy!

  1. Download the latest Plentina App on Google Play Store.

  2. Enter and verify your mobile number and email address.

  3. Complete the personal and employment details listed for your profile.

  4. Write down "#UnlockYourPotential" and "<date of registration>" on a piece of paper.

  5. Take a selfie while holding the tag you have just written.

  6. Take a photo of one (1) Valid Philippine government-issued ID.

  7. Click "Get Verified" and wait for our agents to verify your account.

You will be notified once your account has been verified and loan offers will available for you on your Plentina app!

What do I need to create an account on the Plentina app?

Plentina will require the following for your registration:

  1. Your phone's mobile number and an active email address

  2. Personal and employment information to complete your profile

  3. One (1) Valid Philippine government-issued ID

  4. A selfie while holding up a tag that includes "#UnlockYourPotential" and "<date of registration>"

Which Philippine government-issued IDs can I photograph for verification?

We accept the following forms of Philippine government-issued IDs at launch:​

  1. Passport 

  2. Driver's License Card (Professional, Non-Professional, and Student’s Permit)

  3. Unified Multi-Purpose ID (UMID)

  4. TIN ID

  5. SSS ID

  6. PhilHealth ID

  7. PRC ID

  8. PhilPost ID

  9. Voter’s ID

  10. Senior Citizen’s ID

  11. PWD ID

  12. OFW ID

  13. IBP Card

  14. GSIS e-Card

  15. Seaman’s ID

 

*ID Design must have the holder’s Photo and Birthdate

What do I do if an error shows up when I sign up or if I can't get past the submission of my selfie and ID?

We are sorry for the inconvenience. Please make sure that your Plentina app is updated to the latest version on Google Playstore and retry your registration using a different WIFI connection from what you are currently using. 

If the error persists even after the above solution, please reach out to us at
customerservice@plentina.com

How is my credit score determined?

Plentina leverages alternative sources of creditworthiness data, including retail transaction history and mobile data to discover new ways to qualify you for credit. To ensure your privacy we only use data you have allowed our partners to share with Plentina, and data you have directly provided Plentina.

How long will it take to process my application?

As long as complete and correct information was provided in your application, yours should be successfully processed within a day. Applications received outside business hours may be approved on the next working day.

If you are having issues please reach out to us at customerservice@plentina.com

Why can’t I log-in?

Please make sure you have registered with the correct password and email address in mind. Double-check what you have typed and make sure that there are no typos and errors. If you have forgotten your password, click on the “Forgot Password” link on the log-in page for you to reset to your desired password.

If an error is persistent, please make sure your Plentiana app is updated to the latest version and try logging in using a different WIFI connection. Feel free to reach out to us at customerservice@plentina.com for further assistance as well.