Do I have to repay my loan even if I didn’t use it?
Yes, you still have to pay the loan. We disburse our partners' voucher codes like CLiQQ credits. These are considered good as cash and used once you receive the code after accepting our loan offer. Please make sure to repay on time to avoid penalties. Be sure to reach out to us at if you have issues with redeeming your voucher codes with our partners.
How do I know that my repayment was successfully processed?
Once you repay your loan electronically or over-the-counter with GCash or GrabPay, your Plentina app should immediately reflect this successful repayment.
Why isn’t my repayment reflected on the app even if I already repaid my loan?
Please refresh the app as there might be a delay with the posting of your payment. There may also be instances that posting of payment by GCash/GrabPay is reflected 1-2 business days later. No late payment fees will be incurred despite this issue.
What do I do if I was debited twice for my repayment?
According to our payment partners, your second payment should be refunded to your account within 24 hours. If you still haven’t received your refund after this time, please reach out to us at firstname.lastname@example.org for us to assist you further.