Frequently Asked Questions

Need to know more about Plentina? Below are common questions and answers about our platform.

How do I apply for a loan?

 Applying for a Plentina store credit loan is easy!

  1. Download the Plentina App on the Google Play Store.

  2. (We are in our closed beta, eligible users will receive invites to download our app through SMS)

  3. Enter and verify your mobile number.

  4. Complete the personal details listed for your profile.

  5. Take a selfie! (smile)

  6. Take a photo of 1 Valid Philippine government-issued ID.

  7. Get notified on your phone when a loan offer is available for you!

What are the requirements?

Plentina will require the following for your registration:

  1. Your phone's mobile number

  2. Personal information to complete your profile

  3. One (1) Valid Philippine government-issued ID

  4. For CLiQQ loans, an active CLiQQ wallet to receive our loans

  5. Repayment using GrabPay, GCash, or Over-The-Counter at 7-Eleven

Which Philippine government-issued IDs can I photograph for verification?

We accept the following forms of Philippine government-issued IDs at launch:​

  1. Passport 

  2. Driver's License Card (Professional, Non-Professional, and Student’s Permit)

  3. Unified Multi-Purpose ID (UMID)

  4. TIN ID

  5. SSS ID

  6. PhilHealth ID

  7. PRC ID

  8. PhilPost ID

  9. Voter’s ID

  10. Senior Citizen’s ID

  11. PWD ID

  12. OFW ID

  13. IBP Card

  14. GSIS e-Card

  15. Seaman’s ID


*ID Design must have the holder’s Photo and Birthdate

How is my credit score determined?

Plentina leverages alternative sources of creditworthiness data, including retail transaction history and mobile data to discover new ways to qualify you for credit. To ensure your privacy we only use data you have allowed our partners to share with Plentina, and data you have directly provided Plentina.

How long will it take to process my application?

As long as complete and correct information was provided in your application, yours should be successfully processed within a day. Applications received outside business hours may be approved on the next working day.

If you are having issues please reach out to us at

Why can’t I log-in?

Please make sure you have registered with the correct password and email address in mind. Double-check what you have typed and make sure that there are no typos and errors. If you have forgotten your password, click on the “Forgot Password” link on the log-in page for you to reset to your desired password.

If you are having issues please reach out to us at

8484 East Service Road
Km 18, South Superhiway, Sucat
Paranaque City, Metro Manila,
Philippines 1700

Plentina Lending, Inc.

SEC Registration:
Company Registration No. CS20200001117
Certificate of Authority No. 3266

© 2020 Plentina Lending, Inc.